Due to the handmade nature of our products and the fact that each item is personally packed during our live stream or via private message, we generally do not accept returns or exchanges.
However, if your package is lost or damaged during transit, please contact us immediately. We will investigate and provide a proper solution, including reshipment or compensation.
For any other questions or concerns, please reach out to us at:
Email: support@moonacraft.com
We are committed to making sure you are happy with your purchase.
