Processing time
All orders are processed within 1-2 business days after payment confirmation. Since each item is handmade and packed personally during our live stream or via private message, please allow extra time during peak seasons.
Shipping Origin & Delivery Time
All orders are shipped from China. Estimated delivery time is 7-13 business days. Please note that delivery times may vary due to customs clearance or unforeseen logistics delays.
Shipping Cost
We offer free shipping on all orders over $30.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. It may take 24-48 hours for the tracking information to update. If you do not receive tracking details within 5 business days, please contact us.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately at support@moonacraft.com. We will investigate and provide a proper solution, which may include reshipment or compensation.
Customs & Import Duties
Buyers are responsible for any customs fees, duties, or import taxes that may apply. We are not responsible for delays caused by customs processes.
Contact Us
For any shipping-related questions, please email us at support@moonacraft.com.
